Start a return
Message us within 30 days of delivery with your order number.
Fast, insured delivery across Tanzania and a simple 30-day return policy — so you can shop with confidence.
2–4 business days
Next business day
Ready in ~2 hours
Changed your mind or received a faulty device? Here’s how to send it back in four steps.
Message us within 30 days of delivery with your order number.
Repack the item with all accessories in its original box.
Drop it at a pickup point or book a free courier collection.
We refund your original payment method within 5 business days.
Already placed an order? Follow it from our warehouse to your door.
Standard delivery is TSh 8,000 and free on orders over TSh 150,000. Express is TSh 18,000, and store pickup is always free.
We deliver across Tanzania. Dar es Salaam typically receives orders within 2 business days; other regions take 3–4.
You have 30 days from delivery to start a return on eligible items. Faulty devices are also covered by our warranty.
Returns for faulty or wrongly shipped items are always free. For change-of-mind returns a small courier fee may apply.
Once we receive and inspect your return, refunds land on your original payment method within 5 business days.
We accept M-Pesa, Lipa Namba, and bank transfers to NMB or CRDB. Pick your method at checkout and pay using your order number as the reference.