What we collect
When you create an account or place an order we collect your name, email, phone number and delivery address. We also keep a record of your orders so you can track and return them.
How Shopsimu handles the information you share with us. Last updated June 2026.
We use your details only to fulfil your orders — we never sell your personal information.
M-Pesa, Lipa Namba and the banks handle payments. We store no card or banking details.
Review, update or delete the data we hold about you whenever you want.
When you create an account or place an order we collect your name, email, phone number and delivery address. We also keep a record of your orders so you can track and return them.
Your details are used only to process orders, arrange delivery, handle warranty or returns, and keep you updated about your purchases. We never sell your personal information.
Payments are made directly through M-Pesa, Lipa Namba, or a bank transfer to NMB or CRDB. We do not store card numbers or banking credentials on our servers.
We use your browser’s local storage to remember your cart and sign-in session so your experience stays smooth between visits. You can clear this at any time from your browser settings.
You can review or update your details from your account page, or ask us to delete your account and associated data. Just get in touch and we’ll take care of it.
We’re happy to help you review, update or delete anything we hold about you.